Terms of Services & Privacy Policy
At Dolls Inc., we take pride in the dolls we create and the care that goes into preparing every order and want to be sure our customers are satisfied with each of our dolls. Each doll is carefully assembled and finished in St. Marys, Ontario.
Please review the following policies before ordering:
Privacy Policy
Once you register on our website and place an order, we will collect your personal details. We will retain your supplied information to maintain our business records and comply with any legal obligations.
We take the privacy of our clients seriously and will:
Your information will be used for:
We will retain your supplied information to maintain our business records to comply with any legal obligations.
Please note this privacy policy is for this web-site only. If you follow any link to other websites, please review the privacy policies posted at those sites.
Cookies & Tracking
Our website uses cookies and similar technologies for shopping cart functionality, preferences, performance and analytics. We will seek consent for optional tracking where required. Browser settings may also be used to manage your cookies.
Product Descriptions & Variations
We make every effort to represent our products accurately, but colours may vary on different computer monitors, laptops, tablets and phones. Outfits, clothing colours and patterns may vary according to availability. Minor variations in the finishing of each doll may occur as they are hand-finished and not by machines. Accessories and props shown in photographs are not included with the dolls displayed.
Product Safety
Our dolls are made with attention to applicable product safety requirements according to Canadian, USA and European laws. Safety information can be obtained upon request from our help desk. Adult supervision is advised for children under the age of 12 years. Supervision is advised for Dementia and Alzheimer's patients. We cannot accept responsibility for any use of dolls outside of their intended purpose.
Canadian Orders
Applicable GST, HST or other required sales taxes are calculated according to the destination and relevant Canadian taxes will be displayed at checkout.
International Orders
We accept international orders where services and regulations permit. International shipping charges are calculated or quoted by destination. Customers outside Canada may be responsible for import duties, taxes, brokerage and customs fees unless otherwise stated. Customs processing times and foreign charges are outside our control.
Gift Cards & Discount Codes
The following apply to gift cards and discount codes:
Shipping & Delivery
Shipping charges apply to all orders. Charges are calculated or quoted according to destination, package dimensions, weight and shipping service. We ship to the delivery address entered at website checkout, not automatically to an address saved with a payment provider. Please check your address carefully. Additional carrier fees caused by an incorrect address may be the customer's responsibility. Carrier delays, weather and customs processing may affect delivery. Contact us if a parcel is lost, delayed or arrives damaged in order for us to submit a claim to the carrier.
Currency & Payments
Prices are displayed in the currency indicated on the website.
We have a valid SSL certificate to secure our site and keep our customers safe. All payments are processed by PayPal and Stripe. Whichever of these payment gateways you choose when checking out will access your personal information to process your payment. We do not store or retain any financial data or card details on our website. All your financial information will be safely and securely processed by our payment processors.
Stripe
Stripe protects customer data through high-level encryption, tokenization, and strict industry compliance.
Safety Features for Customers
PayPal
PayPal is safe for online shopping and money transfers because it encrypts financial data and hides your credit card or bank details from merchants.
Safety Features for customers
Remember: Your payment provider or financial institution may apply exchange rates or transaction fees where applicable.
Order Changes or Cancellations
Please review the items, quantities and shipping information carefully before placing an order. We will begin preparing your order shortly after payment is received. Contact us promptly if you need to change or cancel your order before shipment. We will do our utmost to accommodate you with any changes prior to shipping. Once shipped, orders cannot be cancelled through our normal process. Approved cancellations are refunded to the original payment method.
Returns & Exchanges
Each of our dolls is carefully inspected before leaving our warehouse. Should you have any problem, contact us within 7 days of delivery to report the issue.
Do not send products back without return authorization and instructions. Approved returns must be securely packed and returned within 7 days from receipt of return authorisation. For defective, damaged, incorrect or significantly misdescribed items, we will work with you for an appropriate remedy by refund, exchange or store credit.
Returns are considered individually, and the item must be returned unused, clean, in original condition and packaging with all supplied clothing and accessories included.
For voluntary change-of-mind returns, original shipping is non-refundable and return shipping is the customer's responsibility. A restocking charge of 25% will be applied to any of these returns.
Our Mailing List
Newsletter subscriptions are voluntary and once you have joined will offer you a double opt-in method to confirm that you indeed want to join our list. Upon PayPal checkout, you will be added to our mailing list but will not be verified until you have completed the confirmation process to add you to our mailing list. We may send product announcements, offers and updates to subscribers who have provided consent as required by law. All promotional emails will include an unsubscribe option as required by law.
Changes in Policies
Policies may be updated to reflect changes to products, operations or legal requirements. The terms applicable to an order are generally those in effect when it was placed, except where required by law.
For any additional information, feel free to contact our Help Desk HERE.
Our Heritage and Expertise
Dolls Inc is a newly launched corporation, but it is not a new idea built from nothing. We are backed by the long-standing expertise and reputation of Doll Kits International, operating as MacPherson Arts & Crafts, a respected and well-known name in the professional reborn doll world for many years.
That history matters for you as a buyer. It means we bring decades of deep knowledge to every product decision. It means we have direct, established relationships with the sculptors whose designs we carry, and we hold the authorizations that make those products genuine. And it means we understand, better than most, how much copied and unauthorized designs have complicated trust in this market. We built Dolls Inc on a foundation of getting that right.
Genuine and Authorized Products
Dolls Inc carries only genuine, authorized products. We are among a small number of suppliers in the reborn and therapeutic doll market who source exclusively through authorized channels and original sculpt artists and do not carry knockoffs or unauthorized reproductions. When you purchase from Dolls Inc, you can trust that what you receive is the real thing, made to the standard it was designed to meet.
Quality & Compliance
Our Commitment to Safe, Genuine Products
At Dolls Inc, every finished doll and beBorn DIY doll kits we offer is designed with one priority above all others: the safety and wellbeing of the children and care recipients who will hold them. Whether you are a parent selecting a comfort companion for your child, an occupational therapist sourcing tools for your practice, or a care facility director purchasing for your residents, you can be confident that every product leaving our hands meets rigorous quality and safety standards.
Material Safety
The vinyl used in our doll parts is medical-grade and sourced from trusted European suppliers with a long track record of quality and consistency. It is non-toxic, phthalate-free, and free from any harmful substances eg. lead. We chose medical-grade materials specifically because our products are intended for extended, close contact use with children, including children with sensory sensitivities, developmental differences, and medical needs. We will not compromise on the materials that go into a child's hands.
Safety Standards: ASTM F963 and EN71
All doll kits and finished dolls sold by Dolls Inc conform to two of the most recognized toy safety standards in the world:
ASTM F963 is the standard for toy safety in the United States and ensures that toys entering the market complies to their standards.
EN71 is the equivalent European Union toy safety standard, applying the same spirit of rigorous child safety testing across European markets.
Meeting both standards means our products are evaluated against two independent, internationally recognized frameworks. Whether you are purchasing for a home in the United States, Canada, or abroad, these certifications reflect our commitment to the highest safety benchmarks available.
CPSC Registration and CPSIA Compliance
Dolls Inc is the sister company of Doll Kits International Ltd who is a registered business with the U.S. Consumer Product Safety Commission (CPSC). Our products comply with the Consumer Product Safety Improvement Act (CPSIA), which mandates conformance to ASTM F963 for children's products sold in the United States. A Children's Product Certificate (CPC) is in place for our product line, documenting third-party testing by government accredited laboratories and confirming that our products meet all applicable requirements. This documentation is available upon request for care facilities or institutional purchasers who require it for their procurement processes.
Manufacturing and ISO Compliance
Our manufacturing partners operate at a high standard. Some facilities used in our supply chain hold ISO certification, reflecting their commitment to consistent quality management processes. We select our manufacturing partners carefully, with quality, ethics, and material integrity as non-negotiable criteria.
Medical-Grade Materials.
Because these dolls are held, carried, and slept with, the materials matter. Our medical-grade vinyl is soft, gentle on skin, and safe for extended close contact. It meets the material safety requirements expected in pediatric and clinical environments.
Designed for Children and Care Settings
Our products are purposeful tools for play, developed with the real needs of children and care settings in mind.
Magnet Options at Checkout.
Our children's dolls come with magnets as standard. At checkout, simply select the magnet-free attribute if you prefer a doll without magnets. We recommend choosing magnet-free for children in medical settings, near medical equipment, or with implanted devices such as pacemakers. The option is right there at checkout and easy to select. If there is any uncertainty, choose magnet-free.
When you purchase from us, you are supported by that heritage, that network of expertise, and that commitment to offering only what we can fully stand behind.
Questions and Documentation
We are happy to provide product compliance documentation, material safety data, or sourcing information to care facilities, institutional procurement teams, or healthcare professionals upon request.
Phone: 1-877-301-DOLL
Email: